Return & Refund Policy

1. Why No Standard Returns?

Our products are devotional keepsakes and made-to-order merchandise — keychains carrying Bappa's blessing from Mumbai's pandals, hand-printed tees, and engraved insulated bottles. Each item is custom-prepared after you place your order. Returns are not possible for the following reasons:

• Most items are produced on-demand; we don't carry resaleable inventory
• Devotional and engraved items carry personal meaning and cannot be resold
• T-shirts and bottles are personal-use items where return-for-resale isn't hygienic or fair to future customers

We've tried to be transparent about products — every product page has photos, materials, dimensions, and care instructions. If you have any doubt about a product, please reach out to us on WhatsApp before placing your order. We'll send you extra photos or videos.

2. The Only Exception: Damaged Items

If your product arrives damaged, broken, or defective, we will replace it free of charge — provided you can prove the damage occurred before delivery, not during use.

3. The Unboxing Video — What Counts

For a damage claim to be valid, the unboxing video must meet ALL of the following conditions:

• ✅ Recorded as a single continuous video — no cuts, no pauses, no edits
• ✅ Starts with the sealed package fully visible, with all original tape/labels intact
• ✅ Shows the courier label clearly (so we can verify the order ID)
• ✅ Shows the full opening of the package, from cutting the seal to removing all items
• ✅ The damage is clearly visible on camera as soon as the item is taken out
• ✅ Submitted within 48 hours of delivery, no exceptions

4. How to Claim a Damage Replacement

1. Record the unboxing video Start before you cut any tape. Show the courier label first. Open continuously without pauses.
2. Send the video on WhatsApp within 48 hours WhatsApp +91 82914 16732 with your Order ID, your name, the video, and 2–3 clear photos of the damage.
3. We review within 24 hours Our team reviews the video to confirm it meets the requirements above. We may ask follow-up questions or for additional angles.
4. Replacement is shipped Once approved, we ship a free replacement within 2 business days. You don't have to return the damaged item — keep it or dispose of it as you wish.

5. What Does NOT Count as a Damage Claim

The following are not valid grounds for replacement:

• Slight colour difference between product photos and the actual item (natural variation in printed/MDF materials)
• "Doesn't suit me" or "changed my mind" — please choose carefully before ordering
• Damage caused by use, washing, dropping, or accidental misuse
• Damage discovered more than 48 hours after delivery
• Claims without an unboxing video
• Claims based on screenshots, photos taken hours later, or self-reported damage that the unboxing video doesn't show
• Edits to the unboxing video, cuts, or skipped portions
• Wrong size ordered (we list sizes clearly — please refer to size guide before ordering)

6. Wrong Item Shipped

If we send you the wrong product (e.g. wrong design, wrong colour, wrong size — different from your order confirmation), we will ship the correct one free of charge. In this case:

• An unboxing video is still preferred but not strictly mandatory
• Photos of the received item alongside the courier label are sufficient
• Notify us within 48 hours of delivery on WhatsApp
• You may need to courier the wrong item back to us (we'll arrange and pay for the return shipment)

7. Refunds (Money Back)

In rare exceptional cases where we cannot deliver a replacement (e.g. product permanently out of stock, damaged inventory across multiple shipments), we may offer a refund to the original payment method.

• Refunds are processed within 5–7 business days of approval
• Refunds are credited to the original payment method (UPI, card, net banking, wallet)
• Razorpay processing time may add 2–3 additional working days
• Refunds do not include the original delivery charge if any was paid

8. Cancellation Before Dispatch

You may cancel an order within 6 hours of placing it, provided it has not been dispatched yet. Once dispatched, the order cannot be cancelled and will follow the standard delivery + damage policy process described above. WhatsApp us immediately with your Order ID to cancel.

9. Contact Us